Complaint Resolution

Complaint Resolution Process

Here are the steps for quick resolution:

  1. Speak with us openly: We listen and we are here to help. If you have a concern with our service it will most likely be resolved at the branch and we encourage you to talk directly with the branch supervisor or the manager.
  2. If you have a specific complaint that has not been resolved at the branch level, please contact me, David Bull, Complaints manager by telephone at 613.384.5555.
  3. If your complaint has not been resolved by talking to me, please document the complaint addressed to David Bull, Complaints Manager in writing, by email or mail, detailing your complaint and how we may resolve the issue.

Email: kccu@kccu.ca

David Bull
Complaints Manager
Kingston Community Credit Union
795 Gardiners Road
Kingston ON K7M 7E6

You may also contact the Financial Services Commission of Ontario at any time.

Call: 1.800.668.0128
Fax: 416.590.7070

Web: http://www.fsco.gov.on.ca/english/regulate/creditunions/resolvecomplaint...

Mail: The Financial Services Commission of Ontario, Licensing & Market Conduct Division Credit Unions and Caisses Populaires Complaint, 5160 Yonge Street, 4th floor, Box 85, Toronto, ON M2N 6L9