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Upcoming System Maintenance – Possible Service Interruptions

KCCU will be performing system maintenance on Saturday, September 21, which may temporarily impact online banking services. Affected services include:

  • MemberDirect – 3:00–8:00 a.m. ET
  •  MemberDirect Small Business – 3:00–8:00 a.m. ET
  • Interac e-Transfers – 4:00–7:00 a.m. ET
  • Automatic Fund Transfers (AFTs) – 4:00–6:00 a.m. ET
  • Bill Payments – 4:00–6:00 a.m. ET
  • Alerts and text messages may also be affected during this time.


If you experience any issues after the maintenance window, please contact us. We appreciate your understanding and patience.
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A third party is an individual or entity, other than the account holder or those authorized to give instructions about the account, who directs what happens with the account. For example, if an account were opened in one individual’s name for deposits that are directed by someone else, the other person or entity would be a third party.

  • A secondary piece of identification from the primary list above
  • Canadian Birth Certificate
  • Credit Card bearing the name and signature of the individual which has issued by a well-known and reputable Canadian financial institution
  • A CNIB (Canadian Institute for the Blind) client card bearing the individual’s photo and signature
  • Provincial Outdoors Card
  • Canadian University or College Student Card with photo (for student identification only)
  • An employee identification card (with photo) issued by an employer that is well known in the community (i.e. KGH, DND, Queens University, Corrections Canada, etc.)
  • Foreign passport
  • Canadian Passport
  • Permanent resident card
  • Citizenship card (issued prior to 2012)
  • Secure Certificate of Indian Status issued by the Government of Canada
  • Driver’s licenses issued by province or territory
  • The DND (Department of National Defense) 404 driver’s license
  • Nexus Card issued by Canada Border Services Agency
  • Provincial Service Cards
  • Provincial or territorial identity cards (i.e. Ontario Photo Identification Card)
  • Foreign Passport (only if it is equivalent to a Canadian issued photo identification document)