Connect With Us

We’re here to help.

Give us a call with any questions, and we’ll be happy to assist during our regular business hours.

We have three conveniently located branches ready to serve you in Kingston. Use our maps below to find the branch closest to you.

Need Advice and customized solutions?

Schedule an appointment.

Have a question?

Send us an email.

Looking for a surcharge-free ATM? 

Click here to locate the closest Exchange® Network ATM.

For 24 hour KCCU online banking and debit card support, please call 1-877-801-9516 or email tech support.

Lost or stolen card?

KCCU debit card – Contact your branch during business hours. After hours call 1-877-801-9516

For Collabria Credit Cards – Contact Canada and U.S.: 1-855-341-4643 or International Collect: 1-647-252-9564

Hours & Locations

Main (West End) Branch:

795 Gardiners Road
Kingston, Ontario K7M 7E6

ATM at front of building (Gardiners Road)

Hours:
Monday ‒ Wednesday:  8:00am ‒ 5:00pm
Thursday ‒ Friday: 8:00am ‒ 6:00pm
Saturday: 10:00am ‒ 3:00pm

Wheelchair Accessible

EV Charger

ATM

Downtown Branch:

18 Market Street
Kingston, Ontario K7L 1W8
(Located across from Springer Market Square)

ATM at rear of building (Clarence Street)

Hours:
Monday ‒ Wednesday:  9:30am ‒ 5:00pm
Thursday ‒ Friday: 9:30am ‒ 6:00pm
Saturday: CLOSED

North End Branch:

1201 Division Street
Kingston, Ontario K7K 6X4
(Located in the Kingslake Plaza)

Hours:
Monday ‒ Wednesday:  9:30am ‒ 5:00pm
Thursday ‒ Friday: 9:30am ‒ 6:00pm
Saturday: CLOSED

Connect With Us

Please do not include personal account information in the form below, this form is intended for general inquiries only. 

A third party is an individual or entity, other than the account holder or those authorized to give instructions about the account, who directs what happens with the account. For example, if an account were opened in one individual’s name for deposits that are directed by someone else, the other person or entity would be a third party.

  • A secondary piece of identification from the primary list above
  • Canadian Birth Certificate
  • Credit Card bearing the name and signature of the individual which has issued by a well-known and reputable Canadian financial institution
  • A CNIB (Canadian Institute for the Blind) client card bearing the individual’s photo and signature
  • Provincial Outdoors Card
  • Canadian University or College Student Card with photo (for student identification only)
  • An employee identification card (with photo) issued by an employer that is well known in the community (i.e. KGH, DND, Queens University, Corrections Canada, etc.)
  • Foreign passport
  • Ontario Driver’s License
  • Ontario Photo Identification Card
  • Canadian Passport
  • Permanent Canadian Resident Card
  • Canadian Citizenship Card (issued prior to 2012)
  • Secure Certificate of Indian Status issued by the Government of Canada
  • The DND (Department of National Defense) 404 driver’s license
  • Nexus Card issued by Canada Border Services Agency
  • Foreign Passport (only if it is equivalent to a Canadian issued photo identification document)