Connect With Us

Have a question about a product or service or perhaps seeking advice?  We’re here to help!  Our friendly and knowledgeable staff are available both in-person or by phone during our business hours listed below.  You will be delighted that when you call, one of our branch staff will answer the phone and if they are not able to help you themself, they will direct you to the person who can.  You may also reach us via e-mail at

For 24 hour KCCU Online and Debit Card Support, please call 1-877-801-9516 or email tech support.

Lost or stolen card?

Debit cards – Contact your branch during business hours.  After hours call 1-877-801-9516.

For Collabria Credit Cards – Contact Canada and U.S.: 1-855-341-4643 or International Collect: 1-647-252-9564


We're here for you. Call us with questions or to book an appointment today!


We have three branches to serve you in Kingston. Use our maps to see which is closest to you.


Have a question or want to provide feedback or resolve a concern? Email us using our contact form.


Looking for a surcharge-free ATM?  Click here to locate the closest ATM or download THE EXCHANGE® Network ATM locator.

Hours & Locations

Main (West End) Branch:

795 Gardiners Road,
Kingston, Ontario K7M 7E6

Phone: (613) 384-5555
Fax (613) 384-9456
In Kingston West at Taylor Kidd Blvd. & Gardiners Rd.

ATM at front of building (Gardiners Road)

Monday ‒ Wednesday:  8:00am ‒ 5:00pm
Thursday ‒ Friday: 8:00am ‒ 6:00pm
Saturday: 10:00am ‒ 3:00pm

Downtown Branch:

18 Market Street,
Kingston, Ontario K7L 1W8

Phone (613) 549-3901
Fax (613) 549-6593
Across from Springer Market Square (behind City Hall)

ATM at rear of building (Clarence Street)

Monday ‒ Wednesday:  9:30am ‒ 5:00pm
Thursday ‒ Friday: 9:30am ‒ 6:00pm
Saturday: CLOSED

Kingslake Plaza Branch:

1201 Division Street,
Kingston, Ontario K7K 6X4

Phone (613) 531-6056
Fax (613) 531-8248
In Kingston North in Kingslake Plaza (Division / Benson)

ATM at front of building

Monday ‒ Wednesday:  9:30am ‒ 5:00pm
Thursday ‒ Friday: 9:30am ‒ 6:00pm
Saturday: CLOSED

Connect With Us

Please do not include personal account information in the form below. This form is intended for general inquiries. 

A third party is an individual or entity, other than the account holder or those authorized to give instructions about the account, who directs what happens with the account. For example, if an account were opened in one individual’s name for deposits that are directed by someone else, the other person or entity would be a third party.

  • A secondary piece of identification from the primary list above
  • Canadian Birth Certificate
  • Credit Card bearing the name and signature of the individual which has issued by a well-known and reputable Canadian financial institution
  • A CNIB (Canadian Institute for the Blind) client card bearing the individual’s photo and signature
  • Provincial Outdoors Card
  • Canadian University or College Student Card with photo (for student identification only)
  • An employee identification card (with photo) issued by an employer that is well known in the community (i.e. KGH, DND, Queens University, Corrections Canada, etc.)
  • Foreign passport
  • Canadian Passport
  • Permanent resident card
  • Citizenship card (issued prior to 2012)
  • Secure Certificate of Indian Status issued by the Government of Canada
  • Driver’s licenses issued by province or territory
  • The DND (Department of National Defense) 404 driver’s license
  • Nexus Card issued by Canada Border Services Agency
  • Provincial Service Cards
  • Provincial or territorial identity cards (i.e. Ontario Photo Identification Card)
  • Foreign Passport (only if it is equivalent to a Canadian issued photo identification document)