Member Alerts & Notifications

  • July 18, 2024 Regular Maintenance – July 21st from 3 to 6 am ET
  • Please note that there is regular maintenance being completed on Sunday, July 21st from 3 to 6 am.  MemberDirect® online banking may be unavailable during this time.
  • April 19, 2024 Interac® Online Payments (IOP) is discontinued effective May 29, 2024
  • Please note that effective May 29, 2024, Kingston Community Credit Union will no longer support the option to pay for online purchases directly using Interac® Online Payments (IOP). This includes payments to retail merchants, as well as bill payments such as Canada Revenue Agency (CRA) remittances. Read important information.  
  • April 11, 2024 Suspicious Collabria website
  • Collabria has identified a suspicious website,, which appears to be a phishing site designed to capture Collabria cardholder details.  We want to assure you that Collabria's security team is actively working to address this risk and mitigate any potential harm to cardholders. The faulty site currently being displayed is likley to be modified to closely resemble Collabria's official website.  The page description is identical to that of Collabria Financial.  If you receive communication that refers to this website URL, do NOT click on it or take any action.  Learn More.
Load More

Report a Lost or Stolen Card

KCCU Collabria Mastercard®

Cardholder support team members work on your behalf 24/7 every day of the year.

To report a lost or stolen KCCU Collabria Mastercard®, please call:  1-855-341-4643

MemberCard® Debit Card

To report an issue or a lost or stolen MemberCard® Debit Card, please call or visit your branch during business hours.

Outside of regular credit union hours, please call:  1-877-801-9516

A third party is an individual or entity, other than the account holder or those authorized to give instructions about the account, who directs what happens with the account. For example, if an account were opened in one individual’s name for deposits that are directed by someone else, the other person or entity would be a third party.

  • A secondary piece of identification from the primary list above
  • Canadian Birth Certificate
  • Credit Card bearing the name and signature of the individual which has issued by a well-known and reputable Canadian financial institution
  • A CNIB (Canadian Institute for the Blind) client card bearing the individual’s photo and signature
  • Provincial Outdoors Card
  • Canadian University or College Student Card with photo (for student identification only)
  • An employee identification card (with photo) issued by an employer that is well known in the community (i.e. KGH, DND, Queens University, Corrections Canada, etc.)
  • Foreign passport
  • Canadian Passport
  • Permanent resident card
  • Citizenship card (issued prior to 2012)
  • Secure Certificate of Indian Status issued by the Government of Canada
  • Driver’s licenses issued by province or territory
  • The DND (Department of National Defense) 404 driver’s license
  • Nexus Card issued by Canada Border Services Agency
  • Provincial Service Cards
  • Provincial or territorial identity cards (i.e. Ontario Photo Identification Card)
  • Foreign Passport (only if it is equivalent to a Canadian issued photo identification document)