Account Services

KCCU provides many account services to make your day-to-day banking convenient and customized to your needs.


Go paperless with eStatements!  eStatements are free electronic statements that can be accessed anytime, anywhere within Online Banking or the Mobile App.


KCCU offers a variety of personal and business chequing accounts.  If you are running low or are out of cheques, you may reorder by:

  • Completing the online cheque order form found in MemberDirect®
  • Contacting or visiting your nearest branch  to place your order
  • Sending an email request

Direct Deposit

Direct deposit is a convenient, fast, and secure way to receive your payroll or other deposits directly into your chequing account.

CRA Direct Deposit

Canada Revenue Agency (CRA) has made it easier for Canadians to sign up for its direct deposit service or change their existing account information by creating an enrollment process that can be accessed through financial institutions such as KCCU.

CRA Payments

Both personal and business members can make a payment or schedule future payments to the CRA directly by logging in to Online Banking or Mobile Banking app.  Immediate payments may also be made in our branches. 

To process CRA payments, select ‘Payments’ and then ‘CRA Payments’ from the list of available options, after you have logged in to KCCU’s Online Banking.

Wire Transfers

Wire transfers provide a safe and secure way to transfer money quickly and reliably. KCCU offers domestic and international wires in both Canadian and foreign currencies.

Safe Deposit Box

A Safe Deposit Box is a great way to keep your valuables safe and give you piece of mind!

Travel Insurance

 Whether you’re heading out for a day of cross-border shopping, a weekend trip, or a longer getaway, make your time away what it always should be, worry-free.

Point of Sale Services

(for business members)

KCCU has partnered with Clover to deliver all-in-one payment solutions designed to help simplifyyou’re your business operates. Clover Systems provides an all-in-one platform that helps merchants; accept payments easily, run your business more efficiently, and identify opportunities to grow.

Payroll Deduction Service

A Payroll Savings Plan offers employees an opportunity to automatically have a portion of their pay deposited to their KCCU account.  It is an ideal way to save for emergencies, Christmas, vacations, loan repayments, retirement savings and so on. 

Employers:  This is a great benefit to offer to your employees at no cost to your business.

Schedule of Fees

Refer to our current Schedule of Fees for account related service fees.


Personal Account Overview

Refer to our Account Overview for an easy comparison of personal accounts.

Online Security

As online attacks continue to grow both in number and sophistication, it’s more important than ever to have secure controls in place for your accounts.

A third party is an individual or entity, other than the account holder or those authorized to give instructions about the account, who directs what happens with the account. For example, if an account were opened in one individual’s name for deposits that are directed by someone else, the other person or entity would be a third party.

  • A secondary piece of identification from the primary list above
  • Canadian Birth Certificate
  • Credit Card bearing the name and signature of the individual which has issued by a well-known and reputable Canadian financial institution
  • A CNIB (Canadian Institute for the Blind) client card bearing the individual’s photo and signature
  • Provincial Outdoors Card
  • Canadian University or College Student Card with photo (for student identification only)
  • An employee identification card (with photo) issued by an employer that is well known in the community (i.e. KGH, DND, Queens University, Corrections Canada, etc.)
  • Foreign passport
  • Canadian Passport
  • Permanent resident card
  • Citizenship card (issued prior to 2012)
  • Secure Certificate of Indian Status issued by the Government of Canada
  • Driver’s licenses issued by province or territory
  • The DND (Department of National Defense) 404 driver’s license
  • Nexus Card issued by Canada Border Services Agency
  • Provincial Service Cards
  • Provincial or territorial identity cards (i.e. Ontario Photo Identification Card)
  • Foreign Passport (only if it is equivalent to a Canadian issued photo identification document)