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Have a question about a product or service or perhaps seeking advice? We’re here to help! Our friendly and knowledgeable staff are available both in-person or by phone during our business hours listed below. You will be delighted that when you call, one of our branch staff will answer the phone and if they are not able to help you themself, they will direct you to the person who can. You may also reach us via e-mail at kccu@kccu.ca.
For 24 hour KCCU Online and Debit Card Support, please call 1-877-801-9516 or email tech support.
Debit cards – Contact your branch during business hours. After hours call 1-877-801-9516.
For Collabria Credit Cards – Contact Canada and U.S.: 1-855-341-4643 or International Collect: 1-647-252-9564
We’re here for you. Call us with your questions. We are available and will answer your call during regular business hours.
We have three branches to serve you in Kingston. Use our maps to see which is closest to you.
Need Advice and customized solutions? We are here for you. Schedule an appointment with our staff either in-person, over the phone, or video call.
Have a question or want to provide feedback or resolve a concern? Email us using our contact form.
Looking for a surcharge-free ATM? Click here to locate the closest ATM or download THE EXCHANGE® Network ATM locator.
795 Gardiners Road,
Kingston, Ontario K7M 7E6
Phone: (613) 384-5555
Fax (613) 384-9456
E-mail: kccu@kccu.ca
In Kingston West at Taylor Kidd Blvd. & Gardiners Rd.
ATM at front of building (Gardiners Road)
Hours:
Monday ‒ Wednesday: 8:00am ‒ 5:00pm
Thursday ‒ Friday: 8:00am ‒ 6:00pm
Saturday: 10:00am ‒ 3:00pm
18 Market Street,
Kingston, Ontario K7L 1W8
Phone (613) 549-3901
Fax (613) 549-6593
E-mail: kccu@kccu.ca
Across from Springer Market Square (behind City Hall)
ATM at rear of building (Clarence Street)
Hours:
Monday ‒ Wednesday: 9:30am ‒ 5:00pm
Thursday ‒ Friday: 9:30am ‒ 6:00pm
Saturday: CLOSED
1201 Division Street,
Kingston, Ontario K7K 6X4
Phone (613) 531-6056
Fax (613) 531-8248
E-mail: kccu@kccu.ca
In Kingston North in Kingslake Plaza (Division / Benson)
ATM at front of building
Hours:
Monday ‒ Wednesday: 9:30am ‒ 5:00pm
Thursday ‒ Friday: 9:30am ‒ 6:00pm
Saturday: CLOSED
Please do not include personal account information in the form below. This form is intended for general inquiries.
A third party is an individual or entity, other than the account holder or those authorized to give instructions about the account, who directs what happens with the account. For example, if an account were opened in one individual’s name for deposits that are directed by someone else, the other person or entity would be a third party.