E-transfer Money Request Service Interruption
We are currently experiencing technical difficulties with e-transfer money requests in both the KCCU Mobile Banking App and Online Banking. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause. Status: Resolved
Canada Post Disruption: What It Means for KCCU Members
Canada Post employees have begun a strike as of September 25, 2025, and will remain on strike until a new agreement is reached. At this time, there is no set end date for the strike. This disruption may affect the delivery of your KCCU account statements and other important documents sent by mail. To ensure […]
Meet the NEW KCCU Banking Experience
KCCU is excited to share that we’ve updated your online and mobile banking experience! Your trusted banking tools just got better. Starting July 30th, 2025, you’ll notice a fresh new look when you log in to online banking or open the mobile app. Our new app and online banking platform offer the same great features […]
Your everyday purchases could make your summer sweeter!
Tap Into Your Local Summer starts now! From now until August 31, every time you use your KCCU Member Card® debit card in-store, you’re automatically entered to win one of twenty $1,000 prizes. Just tap your debit card or mobile wallet at any Canadian point-of-sale terminal. Every tap and debit card transaction = 1 entry. […]
Beware of Canada Carbon Tax Rebate Scam
Canadian police services are alerting the public about a Canada Carbon Tax Rebate e-Transfer scam currently circulating via email and text message. This scam may involve look-alike domains and phishing websites designed to deceive recipients. Please note that this scam is likely to resurface periodically, particularly around the distribution dates for the Canada Carbon Tax […]
Our auditors require your assistance! Please review your account records and report differences, if any, directly to MNP LLP by contacting Jared Garghan – Jared.Garghan@MNP.ca, 613-545-2032.
Required update for Android and Apple phone users
Members will be required to upgrade their mobile banking app on Tuesday, November 12th, 2024 through the Apple App Store and Google Play Store.
Upcoming changes to KCCU Schedule of Fees effective November 30th, 2024
Please see the update to the Schedule of Fees as indicated in red in our Schedule of Fees document. Changes will take effect on November 30th, 2024.
Updates to Terms and Conditions for Debit Card
Terms and Conditions have been updated on the the Debit Card / Personal Identification Number / Mobile Payment Service Agreement. Details
Upcoming changes to KCCU Schedule of Fees effective October 11, 2024
Please see the update to the Schedule of Fees as indicated in red in our Schedule of Fees document. Changes will take effect on October 11, 2024.
Collabria Credit Card Holders: MyCardInfo will retire for personal cardholders on August 19
Collabria Credit Card Holders: With the introduction of the new digital account manager CardWise, the MyCardInfo platform will retire for consumer personal credit cards on August19. Learn more about CardWise and sign up here.
KCCU was not directly impacted by the world-wide Microsoft OS update issue.
KCCU was not directly impacted by the world-wide Microsoft OS update. An update to a security software used on many Microsoft system had a failure, preventing the Microsoft OS from rebooting properly. KCCU’s member banking services and systems were NOT impacted – KCCU banking, online banking, mobile banking and the three branch ATMs remained up […]
Interac® Online Payments (IOP) is discontinued effective May 29, 2024
Please note that effective May 29, 2024, Kingston Community Credit Union will no longer support the option to pay for online purchases directly using Interac® Online Payments (IOP). This includes payments to retail merchants, as well as bill payments such as Canada Revenue Agency (CRA) remittances. Read important information.
Suspicious Collabria website
Collabria has identified a suspicious website, collabriacreditcards.life, which appears to be a phishing site designed to capture Collabria cardholder details. We want to assure you that Collabria’s security team is actively working to address this risk and mitigate any potential harm to cardholders. The faulty site currently being displayed is likley to be modified to closely resemble […]
Notice to our Collabria Credit Cardholders
Collabria has identified a suspicious website, collabriacreditcards.life, which appears to be a phishing site designed to capture Collabria cardholder details. We want to assure you that Collabria’s security team is actively working to address the risk and mitigate any potential harm to our cardholders. The faulty site currently being displayed is likely to be modified […]