Compliments & Complaints

Compliments - Please let us know who provided you excellent service and we'll make sure they get the recognition they deserve! email us at kccu@kccu.ca

Complaint Resolution Process

Here are the steps for quick resolution:

1.    Speak with us openly:  We listen and we are here to help.  If you have a concern with our service it will most likely be resolved at the branch and we encourage you to talk directly with the branch supervisor or the manager.

2.    If you have a specific complaint that has not been resolved at the branch level, please contact, David Bull, Complaints manager by telephone at 613.384.5555.

3.    If your complaint has not been resolved from our telephone or email conversation, please document the complaint and address it to David Bull, Complaints Manager in writing, by email or mail, detailing your complaint and how we may resolve the issue.

4. All complaints will be handled in compliance with all privacy regulations and in a private and confidential manner.

Email: kccu@kccu.ca  

David Bull, B.A.
Complaints Manager
Kingston Community Credit Union
795 Gardiners Road
Kingston ON  K7M 7E6

You may also contact the Financial Services Commission of Ontario at any time.

Call: 1.800.668.0128
Fax:  416.590.7070

Web: http://www.fsco.gov.on.ca/english/regulate/creditunions/resolvecomplaint.asp

Mail: The Financial Services Commission of Ontario, Licensing & Market Conduct Division
Credit Unions and Caisses Populaires Complaint, 5160 Yonge Street, 4th floor, Box 85, Toronto, ON M2N 6L9