Deposit Anywhere

Deposit Anywhere™

Deposit Anywhere™ is a time-saving mobile app feature that allows you to remotely deposit a cheque using your mobile device, anytime of the day or night, without visiting a branch. It is available to all members that have Member Direct Online banking and have downloaded the mobile app on either an Apple or an Android phone or tablet.

 

 

The process to deposit your cheque is simple, and usually takes less than a minute or two.

 

 

How Does Deposit Anywhere™ Work?

 

  1. Open your KCCU mobile banking app and log in
  2. Tap the “Deposit” button
  3. Select the account you would like the funds deposited into
  4. Enter the amount of the cheque
  5. Take a photo of the front and back of the cheque
  6. Confirm the details and tap “Submit”

 

The funds are then deposited securely into your account.

 

Deposit Anywhere™ FAQs

  1. What is Deposit Anywhere™?

Deposit Anywhere™ allows you to take a picture of your cheque and have it automatically deposited into your Kingston Community Credit Union account. There is no need to bring the cheque into the branch, unless requested to do so.

 

  1. What should I do once I deposit the cheque through my mobile device?

            Please mark the cheque as “DEPOSITED” and file it away for now.

 

  1. How long should I keep the cheque once deposited?

It is recommended that you hold onto the cheque for 90 days. After the 90 days, and once confirmed that the cheque has been deposited into your account, the cheque can be destroyed. This is in case there are any issues with the deposit that need to be checked.

 

  1. How will I know if there is an issue with my cheque after I submit the deposit?

             In the rare circumstance that there is an issue with the deposit after you receive your confirmation, you will be contacted by                     us and may need to bring in the cheque.

 

  1. Do I have to mail in the cheque(s) afterwards?

            No. Once you have submitted the cheque using Deposit Anywhere, you do not need to send them to the branch.

 

  1. Will the cheque be deposited right away?

             The cheque will automatically be deposited into your account but there may be holds in place

 

  1. How long are the holds on the cheque I deposited?

Holds are in place on any cheque deposited through the mobile app for 3 business days. Please call your branch if you have any questions on this.

 

  1. Will it cost me anything to deposit a cheque remotely?

             No, this is part of the services we offer with our mobile app

 

  1. What happens if I deposit a cheque twice?

There are methods for KCCU to determine if a cheque has been deposited more than once. The second cheque deposit will be reversed from your account. If you suspect that you may have deposited the same cheque twice, please contact your branch right away to resolve the issue.

 

  1. What accounts can I deposit the cheque into?

You may deposit your cheque into a chequing or savings account that you already have set up on your account. You may not deposit the cheque into any registered products (TFSA, RRSP, RRIF), lending products (loans, lines of credit or mortgages) or your Dividend Savings or Equity account.

 

  1. Are there limits on what cheques can be deposited?

Yes, you can only deposit cheques that are in Canadian funds and drawn on a Canadian financial institution. They must be payable to, and endorsed by, the account holder. This includes cheques, money orders, bank drafts, convenience cheques and certified cheques.

 

  1. Can I deposit foreign cheques?

No, only Canadian cheques (in Canadian funds) may be deposited using Deposit Anywhere. Any other cheque will have to be brought into the branch.

 

  1. Why is it telling me there appears to be errors and will not let me deposit the cheque?

The software matches the number amount on the cheque with the amount you entered when depositing. If it reads that they do not match, it will give you that message and allow you to correct the amount. If the amount is correct,

then the software may be having a hard time reading the amount on the cheque. If this is the case, you will have to bring it in to a branch to be deposited. Sorry.

 

  1. Is depositing cheques with a mobile phone safe?

            Yes. As a feature of our mobile banking app, Deposit Anywhere meets the same high standards as our mobile and online                                banking services.

           

DEPOSIT ANYWHERE is a trademark of Central 1 Credit Union.  Kingston Community Credit Union is a licensed user.