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A. 2-Step Verification is an optional security service financial institutions can choose to use/implement. Kingston Community Credit Union has opted to implement this service as an added layer of security for its members.
A. Members are able to select the “Not Now” button to defer their enrollment into 2SV for a certain amount of time. However, once the grace period is exceeded, the member will be required to enroll with an email address or cell phone number to receive their verification code and login.
A. No. After 2SV is implemented, challenge questions and answers will be phased out and will no longer be relevant to members login process. The regular login procedure will be Branch, Member Number, PAC, 2SV Code (If required by system).
A. No. Unfortunately, the system currently allows for one method of verification code at a time. The system allows the choice of EITHER cell phone number, or email when the user enrolls in 2SV.
A. No, not yet. 2SV can only handle one verifiable number.
A. Not yet. Currently the system will determine when the user needs to authenticate themselves further. However, this feature is something we will be looking into for future implementation.
A. You have 3 attempts to input the code correctly from what you receive through text/email.
A. Please call your local KCCU branch and a member service supervisor will be able to unlock you after verifying your identity over the phone as per our regular telephone banking procedures.
A. Each code generated remains valid for 10 minutes from the time it is generated. If the member inputs the code after that time has elapsed, they will receive an error message.
A. Please call (with a different phone) or come into one of our 3 branches where we will identify you as per our regular procedures and then un-enroll your online access.
A. Yes! Please navigate to the “Profile and Preferences” page and click on the “Change 2-Step Verification Information” option.
A third party is an individual or entity, other than the account holder or those authorized to give instructions about the account, who directs what happens with the account. For example, if an account were opened in one individual’s name for deposits that are directed by someone else, the other person or entity would be a third party.