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Important Update on the Canada Post Strike

Canada Post employees have begun a strike as of November 15, 2024, and will remain on strike until a new agreement is reached. At this time, there is no set end date for the strike.

This disruption may affect the delivery of your KCCU account statements and other important documents sent by mail. To ensure you stay updated with your KCCU accounts, we encourage you to sign up for e-statements.

Why choose e-statements?

E-statements are available at no cost to members who have online banking. You can easily download your monthly statement directly from online banking and can opt to receive an email notification each month when your e-statement is available.

How to view your e-statements:

  1. Visit www.kccu.ca and click the “Log in” button at the top right.
  2. Select “View e-Statements” from the menu on the left.
 
Need a paper statement?

You can request a paper statement by visiting one of our three KCCU branches. A Member Services Representative will print your statement for you free of charge. We appreciate your understanding and encourage you to make the switch to e-statements for faster, more reliable access to your account information.

If you are currently not signed up for online banking but would like to be, please visit or call one of our branches.

KCCU Branches & Phone Numbers

  • 795 Gardiners Road – 613-384-5555
  • 18 Market Street – 613-549-3901
  • 1201 Division Street – 613-531-6056

Click here to learn more about the Government of Canada and the delivery of your social benefit cheques.

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A third party is an individual or entity, other than the account holder or those authorized to give instructions about the account, who directs what happens with the account. For example, if an account were opened in one individual’s name for deposits that are directed by someone else, the other person or entity would be a third party.

  • A secondary piece of identification from the primary list above
  • Canadian Birth Certificate
  • Credit Card bearing the name and signature of the individual which has issued by a well-known and reputable Canadian financial institution
  • A CNIB (Canadian Institute for the Blind) client card bearing the individual’s photo and signature
  • Provincial Outdoors Card
  • Canadian University or College Student Card with photo (for student identification only)
  • An employee identification card (with photo) issued by an employer that is well known in the community (i.e. KGH, DND, Queens University, Corrections Canada, etc.)
  • Foreign passport
  • Canadian Passport
  • Permanent resident card
  • Citizenship card (issued prior to 2012)
  • Secure Certificate of Indian Status issued by the Government of Canada
  • Driver’s licenses issued by province or territory
  • The DND (Department of National Defense) 404 driver’s license
  • Nexus Card issued by Canada Border Services Agency
  • Provincial Service Cards
  • Provincial or territorial identity cards (i.e. Ontario Photo Identification Card)
  • Foreign Passport (only if it is equivalent to a Canadian issued photo identification document)