Canada Post employees have begun a strike as of September 25, 2025, and will remain on strike until a new agreement is reached. At this time, there is no set end date for the strike.
This disruption may affect the delivery of your KCCU account statements and other important documents sent by mail. To ensure you stay updated with your KCCU accounts, we encourage you to sign up for e-statements.
Why choose e-statements?
E-statements are available at no cost to members who have online banking. You can easily download your monthly statement directly from online banking and can opt to receive an email notification each month when your e-statement is available.
How to view your e-statements:
- Visit www.kccu.ca and click the “Log in” button at the top right.
- Select “My Accounts” and then “View e-Statements” from the menu on the left.
Need a paper statement?
You can request a paper statement by visiting one of our three KCCU branches. A Member Services Representative will print your statement for you free of charge. We appreciate your understanding and encourage you to make the switch to e-statements for faster, more reliable access to your account information.
If you are currently not signed up for online banking but would like to be, please visit or call one of our branches.
Collabria Credit Cards
Collabria cardholders are still required to make at least the minimum monthly payment on their credit card accounts.
If you typically receive your statements by mail, there are other convenient ways to access your statements and make payments.
You can view your balance, transaction history and enroll in e-statements anytime at cardwiseonline.ca, or through the CardWise Mobile app. Additional information and how-to’s can be found here and at www.collabriacreditcards.ca/myaccount.
If you are not enrolled in one of the digital account management solutions available for your card, but wish to confirm your account balance, automated balance updates are available by calling the number on the back of your card. Once an active card number is entered, remain on the line to hear an automated balance summary.
Kingston Community Credit Union is committed to supporting you during the Canada Post service disruption. For assistance, contact any of our three branch locations, we’re here to help.
KCCU Branches & Phone Numbers
- 795 Gardiners Road – 613-384-5555
- 18 Market Street – 613-549-3901
- 1201 Division Street – 613-531-6056
Click here to learn more about the Government of Canada and the delivery of your social benefit cheques.