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Canada Post employees have begun a strike as of November 15, 2024, and will remain on strike until a new agreement is reached. At this time, there is no set end date for the strike.
This disruption may affect the delivery of your KCCU account statements and other important documents sent by mail. To ensure you stay updated with your KCCU accounts, we encourage you to sign up for e-statements.
Why choose e-statements?
E-statements are available at no cost to members who have online banking. You can easily download your monthly statement directly from online banking and can opt to receive an email notification each month when your e-statement is available.
How to view your e-statements:
If you are currently not signed up for online banking but would like to be, please visit or call one of our branches.
KCCU Branches & Phone Numbers
Click here to learn more about the Government of Canada and the delivery of your social benefit cheques.
Please be advised that we will conduct system maintenance on Sunday, November 17th, 2024, from 4:00 a.m. to 6:00 a.m. E-transfers may be unavailable during the maintenance time for up to 30 minutes.
Members will be required to upgrade their mobile banking app on Tuesday, November 12th, 2024 through the Apple App Store and Google Play Store.
Cardholder support team members work on your behalf 24/7 every day of the year.
To report a lost or stolen KCCU Collabria Mastercard®, please call: 1-855-341-4643
To report an issue or a lost or stolen MemberCard® Debit Card, please call or visit your branch during business hours.
Outside of regular credit union hours, please call: 1-877-801-9516
A third party is an individual or entity, other than the account holder or those authorized to give instructions about the account, who directs what happens with the account. For example, if an account were opened in one individual’s name for deposits that are directed by someone else, the other person or entity would be a third party.