Your trusted banking tools just got better. Starting July 30th, 2025, you’ll notice a fresh new look when you log in to online banking or open the mobile app.
Our new app and online banking platform offer the same great features you rely on, now with a modern interface designed to make your experience smoother and more intuitive.
The online banking platform will be available to you on July 30th, 2025, in the early afternoon. Simply visit the KCCU website and click the orange “Log In” button in the top right corner.
The mobile banking app will be available to Apple and Android users on July 30th, 2025, in the early afternoon.
Your device may be set up for automatic updates, which will automatically update your app to the new platform. If you do not have automatic updates set up you will be required to manually update the app within your device settings.
Please note that all mobile banking apps must be updated to the newest version by August 6th, 2025. You will need to update your app to continue using it. Access may be restricted until the app update is complete.
If your login page is bookmarked, you’ll need to go to the KCCU homepage, click the orange “Log In” button in the top right corner, and re-save it to your bookmarks/favorites within your browser.
Your login credentials will remain the same for the updated mobile app and online banking platform, you can continue using the same username and password as before.
However, when you access the new version for the first time, you may need to reconfigure certain security settings. This could include setting up Face ID, saving login details, and reselecting your two-step verification (2SV) preferences.
While the visuals are new, everything you rely on is still right where you need it. We’ve kept what works, and made it look even better!
All the features you count will still be available. However, you may notice updates to the appearance, placement, and color of certain navigation buttons and labels.
To help you get familiar with the new layout, the image below gives you a preview of how key information will appear when you log in to online banking.
Rest assured your bill payees, e-transfer recipients, and pre-authorized deposits will remain unchanged. All your existing information and scheduled transactions will carry over seamlessly to the refreshed banking platform.
Canadian police services are alerting the public about a Canada Carbon Tax Rebate e-Transfer scam currently circulating via email and text message. This scam may involve look-alike domains and phishing websites designed to deceive recipients. Please note that this scam is likely to resurface periodically, particularly around the distribution dates for the Canada Carbon Tax Rebate which are:
A reminder that the Canada Revenue Agency (CRA) will never send rebates or refunds by e-transfer or text message. If you are unsure if an email or text message you have received is from a legitimate source please call your branch for assistance.
Canada Post employees have begun a strike as of November 15, 2024, and will remain on strike until a new agreement is reached. At this time, there is no set end date for the strike.
This disruption may affect the delivery of your KCCU account statements and other important documents sent by mail. To ensure you stay updated with your KCCU accounts, we encourage you to sign up for e-statements.
Why choose e-statements?
E-statements are available at no cost to members who have online banking. You can easily download your monthly statement directly from online banking and can opt to receive an email notification each month when your e-statement is available.
How to view your e-statements:
Need a paper statement?
You can request a paper statement by visiting one of our three KCCU branches. A Member Services Representative will print your statement for you free of charge. We appreciate your understanding and encourage you to make the switch to e-statements for faster, more reliable access to your account information.
If you are currently not signed up for online banking but would like to be, please visit or call one of our branches.
KCCU Branches & Phone Numbers
Click here to learn more about the Government of Canada and the delivery of your social benefit cheques.
Members will be required to upgrade their mobile banking app on Tuesday, November 12th, 2024 through the Apple App Store and Google Play Store.
Collabria Credit Card Holders: With the introduction of the new digital account manager CardWise, the MyCardInfo platform will retire for consumer personal credit cards on August19.
KCCU was not directly impacted by the world-wide Microsoft OS update.
An update to a security software used on many Microsoft system had a failure, preventing the Microsoft OS from rebooting properly. KCCU’s member banking services and systems were NOT impacted – KCCU banking, online banking, mobile banking and the three branch ATMs remained up and running normally.
Some member deposits and transfers to and from other institutions were delayed, as many of the financial institutions and networks at the other end of the transaction were impacted.
Please note that effective May 29, 2024, Kingston Community Credit Union will no
longer support the option to pay for online purchases directly using Interac®
Online Payments (IOP). This includes payments to retail merchants, as well as bill
payments such as Canada Revenue Agency (CRA) remittances.
Collabria has identified a suspicious website, collabriacreditcards.life, which appears to be a phishing site designed to capture Collabria cardholder details. We want to assure you that Collabria’s security team is actively working to address this risk and mitigate any potential harm to cardholders.
The faulty site currently being displayed is likley to be modified to closely resemble Collabria’s official website. The page description is identical to that of Collabria Financial. If you receive communication that refers to this website URL, do NOT click on it or take any action. Learn More.
Cardholder support team members work on your behalf 24/7 every day of the year.
To report a lost or stolen KCCU Collabria Mastercard®, please call: 1-855-341-4643
To report an issue or a lost or stolen KCCU Member Card® debit card, please call or visit your branch during business hours.
Outside of regular credit union hours, please call: 1-877-801-9516
® MEMBER CARD & MEMBER CARD Design are registered certification marks owned by Canadian Credit Union Association, used under license.
A third party is an individual or entity, other than the account holder or those authorized to give instructions about the account, who directs what happens with the account. For example, if an account were opened in one individual’s name for deposits that are directed by someone else, the other person or entity would be a third party.
