Notifications and Alerts



As of November 20, 2023 - 2-Step Verification (2SV) is mandatory for members using MemberDirect® Online Banking

2-Step Verification (2SV) is now available to all KCCU MemberDirect® online and mobile banking users and will offer you an additional layer of security to your online banking experience.  2-Step Verification is designed to better protect you against unauthorized access and misuse of your account if your credentials are compromised.

All members using MemberDirect® Online Banking were required to set up 2-Step Verification (2SV) by November 20, 2023.

Setting it up takes just a few minutes and we recommend that for your security, that you set it up as soon as possible.


2-Step Verification offers you:

Enhanced security – 2SV strengthens your secure login, making it more difficult for fraudsters to access your accounts. 2SV can help prevent phishing, cyber-attacks, identity theft and other types of fraud.

Convenience - Setup for 2SV is quick and easy. By simple verification of your identity through a personal device, you will boost access control and create a more secure login.

Peace of mind - Of course, one of the most important benefits of enabling 2SV is the confidence you’ll gain, knowing your online accounts have an extra layer of protection.

Please sign up today!                                               



September 20, 2023 – Adding New Credit Cards on MemberDirect®


Setting up a bill payment in MemberDirect®? 

Please note that effective September 20th, 2023, any NEW credit cards added to your bill payment listing in MemberDirect® will automatically have a 48-hour waiting period until you are permitted to make a payment online.  Should you require assistance with an earlier payment, please visit or call our branches for assistance.



September 20, 2023 - Changes to your Dividend Savings Account

Please note that effective, September 20, 2023, there will no longer be any MemberDirect® online access permitted to the Dividend Savings Accounts.  The account will remain visible on MemberDirect® but transactions will not be permitted.  The intention of this account has always been and remains as a destination for dividends paid by the credit union. 

KCCU offers a variety of both chequing and savings accounts which will service your needs. 

Should you require assistance or wish to add another account to your membership, please visit or call our branches for assistance.



Report a Lost or Stolen Card

MemberCard® Debit Card

To report an issue or a lost or stolen MemberCard® Debit Card, please call or visit your branch during business hours.

Outside of regular credit union hours, please call:  1-877-801-9516


KCCU Collabria Mastercard®

Cardholder support team members work on your behalf 24/7 every day of the year.

To report a lost or stolen KCCU Collabria Mastercard®, please call:  1-855-341-4643