Online Banking Alerts
KCCU ®MemberDirect Online Banking Alerts
Alerts provide you with an additional layer of security by notifying you via text message or email when there have been certain changes to your online account. You can also set up alerts to help you keep you on track of your finances by being reminded of scheduled payments, investment and loan maturities and even letting you know when your account has a low balance. You set up what you want to be reminded of.
Alerts are free to use but we do recommend checking with your service provider about applicable data and text rates.
You can set up and edit alerts for almost any scenario through your online banking profile. Here is a list of alerts that are offered to our members:
Security Alerts
- New Payee Added – This alert notifies you when a new bill payment vendor account is added to your online banking account.
- Personal Access Code (PAC) Changed – This alert notifies you that your online PAC has been changed.
- Online Banking Account Locked Out – Incorrect PAC – This alert notifies you that access to online banking has been locked because the number of attempts to sign in exceeded the number allowed.
- Online Banking Account Locked Out – Incorrect response to Security Question – This alert notifies you that access to online banking has been locked because someone has entered an incorrect answer to the security question exceeding the maximum.
- Online Login – This alert notifies you anytime a login has occurred.
- INTERAC® e-Transfer recipient added – This alert notifies you when a new Interac e-Transfer recipient has been added.
- INTERAC® e-Transfer online payment authorized.
Balance and Activity Alerts
- My Balance
- Low Balance
- Deposit
- Withdrawal
Payment Alerts
- Insufficient funds
- Scheduled payment or Transfer May Fail
- Scheduled Payment Failed
- Scheduled Transfer Failed
Investment Alerts
- Term Deposit Maturing
- Loan or Mortgage Payment Due
- Loan or Mortgage Maturing
- Safety Deposit Box Renewal
Member Services Alerts
New Message Available – This is an alert that notifies you when you have received an enhanced personal message in online banking.
How to Sign up for Alerts
- Log into KCCU ®MemberDirect Online Banking on a trusted computer.
- Select Messages and Alerts from the left-hand shortcuts navigation bar.
- Select Register for Alerts.
- Add an email contact, phone contact (or both) and follow the instructions received in the confirmation email or text.
- Next, select account nicknames and choose the alerts you would like to receive from the menu provided.
- Ensure the check box beside the contact (email address and/or mobile phone) to receive the alert has been checked by choosing Manage Alerts and selecting the alerts you wish to receive. Click Submit
- You’re all set!
Questions and Answers
Can I use text message commands for Alerts?
You don’t need to use any text message commands to set up alerts through KCCU online banking. You simply choose ahead of time what alerts you would like to receive, and you will receive a text or email if any of those account activities occur.
When will I receive my Alerts?
Mobile alerts will be sent soon after the activity takes place in your account. Delivery of the alerts will vary depending on your carrier.
How do I manage the Alert Service?
In addition to receiving your Alerts via e-mail or text, you can also review the last 30 days of Alert history on Internet Banking. Just click on the Alerts History link on the Alerts Page. You can also mange your alerts by editing the contact information, account nicknames or by choosing different alerts to be received. Access all these functions from the Manage Alerts tab.
What happens if I change my mobile device number or e-mail?
Sign into KCCU Internet Banking and edit your Alerts Contact Information to include your new mobile number or e-mail.
Note: Each time a contact is added or modified you must Edit all of the active alerts and check the appropriate contact box. If the box is not checked, the new contact will not receive an e-mail or text alert.
What happens if I lose my mobile device?
Contact your service provider to suspend your service. Contact your credit union if you have any concerns about the security of your account.
When I signed up for Alerts, why did I receive a text message asking me to “subscribe” to a service?
If you are a Rogers or Fido customer, you may be asked to subscribe to an email-to-text service to avoid having to text ‘read’ each time you want to view your Alerts on your mobile phone. There may be a fee for this service, so please contact your carrier for more details on their email-to-text plans.
What if I want to stop receiving Alerts?
To stop receiving all alerts:
- Log in to KCCU online banking.
- Select Messages and Alerts from the left-hand shortcut navigation bar.
- Click on Manage Alerts Contacts and Mobile Nicknames and delete your contact details (your mobile phone number or email address) to stop all alerts.
To stop receiving some alerts:
- Log in to KCCU online banking.
- Select Messages and Alerts from the left-hand shortcut navigation bar.
- Click on Manage Alerts and select only the alerts you wish to stop receiving.
List of participating financial institutions
Set up AutoDeposit on Your Account
®MemberDirect is a registered trademark owned by Canadian Credit Union Association, used under license.